Warranty Service
Warranty Service
Tianguang Light provides a 2-year limited warranty from the delivery date for eligible manufacturing defects under normal residential, commercial, and hospitality use.
Covered issues
- Verified manufacturing defects in covered fixture parts.
- Verified electrical-component defects under normal residential, commercial, and hospitality use.
- Verified product-quality issues that prevent safe or intended use.
Not covered
- Incorrect installation, wiring, assembly, mounting, or unauthorized modification.
- Misuse, accidents, impact, improper cleaning, environmental damage, or use outside the stated rating.
- Normal wear, finish aging, handmade variation, natural-material variation, or cosmetic preference changes.
- Bulbs, batteries, and consumable parts unless the product page states otherwise.
How to request service
Send your order number, product name, installation date, a description of the issue, and clear photos or video. If approved, the remedy may include parts, repair guidance, replacement, refund, or another appropriate solution.
Contact Tianguang Light
Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225
Support hours: daily, 9:00 a.m.–midnight China Standard Time (UTC+8). Our team will reply after reviewing your message.
Shop with clarity
Free worldwide delivery, excluding China
Platform-supported destinations worldwide, excluding China (CN), no minimum. Contiguous U.S. states and Washington, DC: approximately 3 calendar days of preparation plus 18 calendar days in transit, about 21 calendar days total. Other supported destinations, including Alaska and Hawaii: approximately 3 calendar days of preparation plus 4–7 weeks in transit, about 5–8 weeks total. These are estimates, not guaranteed arrival dates. Remote destinations and special freight arrangements require confirmation with customer service. For oversized or special-freight orders, customer service confirms the delivery arrangement and any access requirements before dispatch. For custom orders, contact customer service to confirm production time; production time is additional. Customs clearance, import duties and taxes included; applicable sales tax at checkout.
Shipping details30-day return support
Written authorization is required. There is no restocking fee; preference-return postage is the customer’s responsibility.
Return details2-year limited warranty
Covers eligible manufacturing defects under normal residential, commercial, and hospitality use for 2 years from delivery. Contact us with your order and photos for support.
Warranty details · ContactOperated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED, a Hong Kong-registered trading company · BRC No. 80039146-000-03-26-4
Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office is not the shipping origin or a return address.