Tianguang Light · Customer Care
Terms of Service
Last updated: July 27, 2026. These Terms of Service form a legally binding agreement between the customer and TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Light and https://tianguanglight.com, and govern use of the website, product purchases, payments, delivery, returns, and customer support.
Operator
Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), Business Registration Certificate No. 80039146-000-03-26-4. Registered office: Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No. 20 Hing Yip Street, Kwun Tong, Hong Kong. Our lighting operations, fulfillment coordination, and approved return handling are based in Guzhen Town, Zhongshan, Guangdong, China.
Product information and installation
We work to keep titles, images, dimensions, materials, finishes, electrical specifications, prices, and availability accurate. Natural materials, handmade finishes, screens, and production batches may cause reasonable variation. Lighting should be installed by a qualified professional according to local codes and product instructions.
Standard online orders
Eligible standard online orders to the contiguous 48 U.S. states receive free standard delivery with no minimum. Estimated total delivery for standard, non-customized orders is 14–21 business days, including preparation and transportation.
Custom Orders
Some customized products require consultation before ordering because production lead times vary by product. Contact customer service to confirm the specifications, total price, and estimated completion time in writing. A 35% deposit of the confirmed custom-order total begins production, and the remaining balance is due before shipment. Standard product prices and delivery estimates apply only to non-customized orders.
Shipping, returns, refunds, and warranty
Our Shipping Policy, Return and Refund Policy, and Warranty Service page form part of these terms.
Contact Tianguang Light
Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. China Standard Time (GMT+8). We normally reply within 1–2 business days.
Shop with clarity
Free U.S. standard delivery
No minimum to the contiguous 48 states. Standard non-custom orders are estimated at 14–21 business days total.
Shipping details30-day return support
Written authorization is required. There is no restocking fee; preference-return postage is the customer’s responsibility.
Return details2-year limited warranty
Support normally replies within 1–2 business days. Custom production time varies by product—contact us before ordering.
Warranty details · ContactOperated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED · BRC No. 80039146-000-03-26-4