Return and Refund Policy

• 30-day request windowFrom confirmed delivery
• Written authorizationRequired before mailing
• No restocking feeApproved eligible returns
• Mail returns onlyUse the approved return address

Last updated: July 27, 2026. This Return and Refund Policy is issued by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Light and https://tianguanglight.com, and forms part of the terms governing orders placed through this website. It explains eligibility, the 30-day request window, return authorization, shipping responsibility, exchanges, and refunds.

Who sells on this website

Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), Business Registration Certificate No. 80039146-000-03-26-4. The Hong Kong company is the registered trading and contracting entity for this store.

Hong Kong registered business address

Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No. 20 Hing Yip Street, Kwun Tong, Hong Kong. This is separate from our approved return-handling address.

Guangdong operations and approved return handling

Customer support, quality checks, customization communication, shipping coordination, and approved return handling are managed through our Guangdong operations office: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.

30-day return-request window

Contact us within 30 days of confirmed delivery if you need return, exchange, or refund support for an eligible defective or non-defective product. Include your order number, delivery date, clear photos or videos, packaging photos when relevant, and a short explanation. Exchanges are accepted after review.

Damaged, defective, missing, or wrong items

If an item arrives damaged, defective, materially different from what you ordered, missing parts, or has a confirmed manufacturing quality issue, we will review the evidence and offer a practical solution. Depending on the case, this may include replacement parts, a replacement item, repair guidance, a partial refund, or an approved return and refund.

Standard non-custom products

Return requests for standard non-custom products are reviewed case by case within the 30-day delivery window. A return must be approved in writing before the item is sent back. Returned items must be new, unused, uninstalled, unmodified, complete with accessories and manuals where applicable, and safely packed in the original packaging.

Custom and made-to-order products

Some customized products require consultation before ordering because production lead times vary by product. Contact customer service to confirm the specifications, total price, and estimated completion time in writing. Return eligibility varies with the product and requested modification, so confirm both timing and return conditions before approving custom production. This does not limit support for a confirmed quality or fulfillment error or any right required by applicable law.

Items not eligible for return

Unless required by applicable law, we do not accept returns for installed products, used products, modified products, products damaged by incorrect installation or misuse, incomplete products, missing parts caused after delivery, normal wear, normal handmade or natural-material variation, or color differences caused by screen settings.

Return authorization, method, and address

Returns are accepted by mail only; we do not accept walk-in returns. Do not send any product back without written authorization from Tianguang Light. If a return is approved, we will confirm the return address, shipping method, packaging requirements, and cost responsibility in writing. Unapproved returns may be refused or delayed.

Approved returns may be sent to our Guangdong operations and return-handling address:
Recipient: ZhenNan WU
Address: Room 595, Hongyu Youth Apartment, Guzhen Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China
Phone: +86 178 8690 2225

The approved routing may vary by item, so do not mail a product until you receive written instructions. This address is separate from our Hong Kong registered business address.

Return shipping costs

If the issue is confirmed as our quality or fulfillment error, we will confirm the appropriate return shipping, replacement, repair, or refund solution during the review. If a non-quality or preference-based return is approved as an exception, the customer is responsible for the return label, return shipping cost, safe packaging, and transit risk.

No restocking fee

We do not charge a restocking fee for approved returns.

Refund timing

After an approved return is received and inspected, or after a refund is otherwise approved in writing, we process the refund to the original payment method within 10 business days. Banks and payment providers may require additional time to post the funds.

Start a request

Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225

Business hours: Monday to Friday, 9:00 AM–6:00 PM China Time (GMT+8). We normally reply within 1–2 business days.