Return and Refund Policy

• 30-day request windowFrom confirmed delivery
• Written authorizationRequired before mailing
• No restocking feeApproved eligible returns
• Mail returns onlyUse the approved return address

Last updated: August 16, 2026. This Return and Refund Policy is issued by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Light and https://tianguanglight.com, and forms part of the terms governing orders placed through this website. It explains eligibility, the 30-day request window, return authorization, shipping responsibility, exchanges, and refunds.

Who sells on this website

Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), Business Registration Certificate No. 80039146-000-03-26-4. The Hong Kong company is the registered trading and contracting entity for this store.

Hong Kong registered business address

Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No. 20 Hing Yip Street, Kwun Tong, Hong Kong. This is separate from our approved return-handling address.

Guangdong operations and approved return handling

Customer support, quality checks, customization communication, shipping coordination, and approved return handling are managed through our Guangdong operations office: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.

30-day return-request window

Contact us within 30 days of confirmed delivery if you need return, exchange, or refund support for an eligible defective or non-defective product. Include your order number, delivery date, clear photos or videos, packaging photos when relevant, and a short explanation. Eligible exchanges follow the same conditions and written authorization process as returns.

Damaged, defective, missing, or wrong items

If an item arrives damaged, defective, materially different from what you ordered, missing parts, or has a confirmed manufacturing quality issue, we will review the evidence and offer a practical solution. Depending on the case, this may include replacement parts, a replacement item, repair guidance, a partial refund, or an approved return and refund.

Standard non-custom products

Standard non-custom products are eligible for return when the request is submitted within 30 days of confirmed delivery and the conditions below are met. Written return authorization is required before mailing so we can issue the return reference and packing instructions. Returned items must be new, unused, uninstalled, unmodified, complete with accessories and manuals where applicable, and safely packed in the original packaging.

Custom and made-to-order products

Some customized products require consultation before ordering because production lead times vary by product. Contact customer service to confirm the specifications, total price, estimated completion time, and cancellation point in writing. Custom and made-to-order products are not eligible for preference or change-of-mind returns after the customer approves the written specifications or production begins. This exception does not limit support for a confirmed defect, transit damage, fulfillment error, or any right required by applicable law.

Items not eligible for return

Unless required by applicable law, we do not accept returns for installed products, used products, modified products, products damaged by incorrect installation or misuse, incomplete products, missing parts caused after delivery, normal wear, normal handmade or natural-material variation, or color differences caused by screen settings.

Return authorization, method, and address

Returns are accepted by mail only; we do not accept walk-in returns. Do not send any product back without written authorization from Tianguang Light. If a return is approved, we will confirm the return address, shipping method, packaging requirements, and cost responsibility in writing. Parcels sent without authorization may be delayed because they cannot be matched to an order or safely routed for inspection.

Approved returns may be sent to our Guangdong operations and return-handling address:
Recipient: Tianguang Light Returns — TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (Attn: ZhenNan WU)
Address: Room 595, Hongyu Youth Apartment, Guzhen Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China
Phone: +86 178 8690 2225

This is the standard return-processing address for this store. Written authorization is required so we can issue the return reference and match the parcel to the order; it does not reduce the 30-day eligibility window. This address is separate from our Hong Kong registered business address.

Order cancellation and changes

Standard products

You may request a full cancellation, refund, or order change within 24 hours after placing a standard, non-customized order, provided the order has not entered fulfillment, shipped, or received a tracking number. Please contact customer service immediately. A cancellation or change is effective only after we confirm it in writing. Once fulfillment or shipment has started, the order cannot be intercepted or cancelled in transit. After delivery, any eligible return must follow this policy.

Custom and made-to-order products

Before production begins, a cancellation or change may be requested and is subject to written confirmation. Once the specifications have been approved in writing and the 35% deposit has been paid, or production has begun, cancellation or changes are not guaranteed. Any refundable amount may be reduced by documented, non-recoverable materials, labor, payment-processing costs, or other work already incurred, where permitted by law. This does not limit remedies for a verified defect, transit damage, or an incorrect item. Processing and delivery timing for a custom or made-to-order product varies by the product and its specifications; please contact customer service to confirm the applicable schedule in writing. See our Shipping Policy for the complete custom-order terms.

Important notice on return shipping location

Our authorized return-processing center is in Guzhen Town, Zhongshan, Guangdong, China. Do not send a return without written authorization and the confirmed return address. For an eligible preference or buyer's-remorse return—including a change of mind or ordering the wrong size, finish, or configuration—the customer must purchase trackable international return shipping, pay the return shipping cost, and bear the transit risk until the authorized return is received. International return shipping can be expensive. Before ordering, please contact customer service to confirm the product dimensions, voltage, installation requirements, finish, and other specifications.

Damaged or broken items upon delivery

Lighting products may contain fragile glass, crystal, stone, or other components. Please report visible transit damage within 48 hours after delivery to support@tianguanglight.com. Include the order number and clear photos or video of the outer carton, shipping label, internal packaging, product, and damaged area.

After we verify transit damage, you will not be required to ship broken glass or the damaged product back to China. We will provide replacement parts or, where appropriate, a complete replacement at no charge. If repair or replacement is not reasonably available, we will issue a full refund to the original payment method. If safe local disposal or other evidence is required, we will provide written instructions. This 48-hour reporting request helps us handle carrier claims and does not reduce the 30-day return-request window or any rights available under applicable law.

How return shipping is arranged

Damaged, defective, missing, or incorrect items

After review, we may resolve a confirmed quality or fulfillment issue with free replacement parts, a replacement item, repair guidance, a partial refund, or a full refund without requiring the product to be returned. If no return is required, no return label is needed. If a return is necessary because of our confirmed quality or fulfillment error, we will provide written routing instructions and pay the return shipping. Where a prepaid return label is available for the applicable route, we will email it to you. If a prepaid label is not available, we will arrange a carrier pickup or reimburse the reasonable, documented return shipping cost after we approve it in writing. Do not ship an item without written authorization.

Preference or buyer's-remorse returns

For an eligible non-defective preference return, the customer must purchase a suitable trackable return label or service directly from a carrier and pay the return shipping cost. The customer is also responsible for secure packaging and transit risk. Use only the return address and routing instructions supplied by us in writing; do not send a return to an address shown on the parcel or website without authorization.

Refund amount and non-refundable optional services

For an approved eligible return, the refundable product amount is sent to the original payment method. Standard delivery is free, so no initial standard shipping charge is deducted from the refund. We do not charge a restocking fee. Separately purchased optional services—including expedited delivery, special freight, white-glove service, storage, re-delivery, or similar extra services—are non-refundable.

No restocking fee

We do not charge a restocking fee for approved returns.

Refund timing

After an approved return is received and inspected, or after a refund is otherwise approved in writing, we process the refund to the original payment method within 10 business days. Banks and payment providers may require additional time to post the funds.

Start a request

Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225

Business hours: Monday to Friday, 9:00 AM–6:00 PM China Time (GMT+8). We normally reply within 1–2 business days.