Tianguang Light · Customer Care
Tianguang Light customer care
Privacy Policy
This Privacy Policy is issued by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Light and https://tianguanglight.com, and explains how personal information is collected, used, disclosed, and protected when customers visit, contact, or transact with the store.
Last updated
July 27, 2026
Who sells on this website
Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司). The Hong Kong company is the registered trading and contracting entity for this store.
Hong Kong registered business address
Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No.20 Hing Yip Street, Kwun Tong, Hong Kong
Guangdong operations and shipping coordination
Daily customer support, product sourcing, quality checks, customization communication, packing, shipping coordination, and approved return handling are managed through our Guangdong operations office: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.
Customer support
- Email: support@tianguanglight.com
- WhatsApp / phone: +86 178 8690 2225
- Business hours: Monday to Friday, 9:00 AM - 6:00 PM China Time (GMT+8).
What information we collect
We may collect contact details, billing and shipping details, order information, payment status information handled through Shopify checkout, support messages, product questions, warranty or return evidence, and website interaction data.
How we use information
We use information to process orders, coordinate shipping, answer questions, provide warranty or return support, prevent fraud, improve product pages, communicate about your order, and operate the store.
Service providers
We use Shopify and other service providers for storefront, checkout, analytics, communication, fulfillment coordination, customs and shipping coordination, and business operations. These providers process information as needed to provide their services.
Business location and operations
Tianguang Light is a Hong Kong registered trading company with Guangdong operations support. Customer support, product coordination, quality checks, customization, packing, shipping coordination, and approved return handling may involve teams and service providers in Hong Kong, mainland China, the United States, or other locations relevant to an order.
Your choices and requests
For privacy questions or requests, contact support@tianguanglight.com. Please include enough information for us to locate your order or request. You may also use the store's privacy choices page where available.
Shop with clarity
Free U.S. standard delivery
No minimum to the contiguous 48 states. Standard non-custom orders are estimated at 14–21 business days total.
Shipping details30-day return support
Written authorization is required. There is no restocking fee; preference-return postage is the customer’s responsibility.
Return details2-year limited warranty
Support normally replies within 1–2 business days. Custom production time varies by product—contact us before ordering.
Warranty details · ContactOperated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED · BRC No. 80039146-000-03-26-4