Warranty Service
Warranty Service
Tianguang Light provides a 2-year limited warranty from the delivery date for eligible manufacturing defects under normal residential use.
Covered issues
- Verified manufacturing defects in covered fixture parts.
- Verified electrical-component defects under normal use.
- Verified product-quality issues that prevent safe or intended use.
Not covered
- Incorrect installation, wiring, assembly, mounting, or unauthorized modification.
- Misuse, accidents, impact, improper cleaning, environmental damage, or use outside the stated rating.
- Normal wear, finish aging, handmade variation, natural-material variation, or cosmetic preference changes.
- Bulbs, batteries, and consumable parts unless the product page states otherwise.
How to request service
Send your order number, product name, installation date, a description of the issue, and clear photos or video. If approved, the remedy may include parts, repair guidance, replacement, refund, or another appropriate solution.
Contact Tianguang Light
Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225
Support hours: daily, 9:00 a.m.–midnight China Standard Time (UTC+8). Our team will reply after reviewing your message.
Shop with clarity
Free U.S. standard delivery
Contiguous 48 states, no minimum. Standard: 28–37 days total. Oversized curbside freight: about 52 days total. Custom timing is confirmed separately. Customs clearance, import duties and taxes included; applicable sales tax at checkout.
Shipping details30-day return support
Written authorization is required. There is no restocking fee; preference-return postage is the customer’s responsibility.
Return details2-year limited warranty
Covers eligible manufacturing defects under normal residential use for 2 years from delivery. Contact us with your order and photos for support.
Warranty details · ContactOperated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED, a Hong Kong-registered trading company · BRC No. 80039146-000-03-26-4
Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office is not the shipping origin or a return address.