Privacy Policy
Tianguang Light customer care
Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED, a Hong Kong-registered trading company. Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office handles trade, contracting, and business administration; it is not the shipping origin or a return address.
Privacy Policy
This Privacy Policy is issued by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Light and https://tianguanglight.com, and explains how personal information is collected, used, disclosed, and protected when customers visit, contact, or transact with the store.
Last updated
September 24, 2026
Who sells on this website
Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司). The Hong Kong company is the registered trading and contracting entity for this store.
Hong Kong registered business address
Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No.20 Hing Yip Street, Kwun Tong, Hong Kong
Guangdong operations and shipping coordination
Customer support, shipping coordination, and approved return enquiries use our operations contact address: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.
Customer support
- Email: support@tianguanglight.com
- WhatsApp / phone: +86 178 8690 2225
- Business hours: daily, 9:00 a.m.–midnight China Standard Time (UTC+8).
What information we collect
We may collect contact details, billing and shipping details, order information, payment status information handled through Shopify checkout, support messages, product questions, warranty or return evidence, and website interaction data.
How we use information
We use information to process orders, coordinate shipping, answer questions, provide warranty or return support, prevent fraud, improve product pages, communicate about your order, and operate the store.
Service providers
We use Shopify and other service providers for storefront, checkout, analytics, communication, fulfillment coordination, customs and shipping coordination, and business operations. These providers process information as needed to provide their services.
Business location and operations
Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED, a Hong Kong-registered trading company. Customer support, order coordination, shipping, and approved return handling may involve teams and service providers in Hong Kong, mainland China, the United States, or other locations relevant to an order.
Your choices and requests
For privacy questions or requests, contact support@tianguanglight.com. Please include enough information for us to locate your order or request. You may also use the store's privacy choices page where available.
Shop with clarity
Free worldwide delivery, excluding China
Platform-supported destinations worldwide, excluding China (CN), no minimum. Contiguous U.S. states and Washington, DC: approximately 3 calendar days of preparation plus 18 calendar days in transit, about 21 calendar days total. Other supported destinations, including Alaska and Hawaii: approximately 3 calendar days of preparation plus 4–7 weeks in transit, about 5–8 weeks total. These are estimates, not guaranteed arrival dates. Remote destinations and special freight arrangements require confirmation with customer service. For oversized or special-freight orders, customer service confirms the delivery arrangement and any access requirements before dispatch. For custom orders, contact customer service to confirm production time; production time is additional. Customs clearance, import duties and taxes included; applicable sales tax at checkout.
Shipping details30-day return support
Written authorization is required. There is no restocking fee; preference-return postage is the customer’s responsibility.
Return details2-year limited warranty
Covers eligible manufacturing defects under normal residential, commercial, and hospitality use for 2 years from delivery. Contact us with your order and photos for support.
Warranty details · ContactOperated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED, a Hong Kong-registered trading company · BRC No. 80039146-000-03-26-4
Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office is not the shipping origin or a return address.