Terms of Service

Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED, a Hong Kong-registered trading company. Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office handles trade, contracting, and business administration; it is not the shipping origin or a return address.

Last updated: September 24, 2026. These Terms of Service form a legally binding agreement between the customer and TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Light and https://tianguanglight.com, and govern use of the website, product purchases, payments, delivery, returns, and customer support.

Operator

Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), Business Registration Certificate No. 80039146-000-03-26-4. Registered office: Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No. 20 Hing Yip Street, Kwun Tong, Hong Kong. Our lighting operations, fulfillment coordination, and approved return handling are based in Guzhen Town, Zhongshan, Guangdong, China.

Product information and installation

We work to keep titles, images, dimensions, materials, finishes, electrical specifications, prices, and availability accurate. Natural materials, handmade finishes, screens, and production batches may cause reasonable variation. Lighting should be installed by a qualified professional according to local codes and product instructions.

Standard online orders

Eligible standard online orders to Platform-supported destinations worldwide, excluding China (CN) receive free standard delivery with no minimum. Contiguous U.S. + DC: about 21 calendar days; other supported destinations: about 5–8 weeks.

Custom Orders

Some customized products require consultation before ordering because production lead times vary by product. Contact customer service to confirm the specifications, total price, and estimated completion time in writing. A 35% deposit of the confirmed custom-order total begins production, and the remaining balance is due before shipment. Standard product prices and delivery estimates apply only to non-customized orders.

Shipping, returns, refunds, and warranty

Our Shipping Policy, Return and Refund Policy, and Warranty Service page form part of these terms.

Contact Tianguang Light

Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225

Support hours: daily, 9:00 a.m.–midnight China Standard Time (UTC+8). Our team will reply after reviewing your message.

Worldwide shipping and custom timing

Contiguous U.S. states and Washington, DC: approximately 3 calendar days of preparation plus 18 calendar days in transit, about 21 calendar days total. Other supported destinations, including Alaska and Hawaii: approximately 3 calendar days of preparation plus 4–7 weeks in transit, about 5–8 weeks total. These are estimates, not guaranteed arrival dates. Remote destinations and special freight arrangements require confirmation with customer service. For oversized or special-freight orders, customer service confirms the delivery arrangement and any access requirements before dispatch. For custom orders, contact customer service to confirm production time; production time is additional. Our team will reply after reviewing your message and discuss the details with you.

Free shipping to supported destinations worldwide, excluding China (CN) Export and destination import customs clearance, import duties, and import taxes are included. Applicable sales tax is shown at checkout.

Oversized freight is delivered to a safe, accessible outdoor ground-level point near the street or driveway entrance. Carrying items inside, stairs, unpacking, installation, and packaging removal are not included. Truck access, unloading equipment and liftgate suitability are confirmed for the shipment; appointments and signatures depend on the booked service. See the Shipping Policy for delivery-area restrictions and full details.