Payment Policy
Payment Policy
Last updated: July 23, 2026.
Standard online orders
Standard, non-customized products are paid in full through the secure online checkout. The price and approximately 28–37-calendar-day estimated total delivery shown for a standard product apply only to the non-customized order selected at checkout.
Custom Orders
Some customized products require consultation before ordering because production lead times vary by product. Contact customer service to confirm the specifications, total price, and estimated completion time in writing. Availability, production timing, total price, and return eligibility vary with the product and requested modifications.
A 35% deposit of the confirmed custom-order total is required to begin production, with the remaining balance due before shipment. Standard product prices and delivery estimates apply only to non-customized orders.
Purchase model
All purchases are one-time transactions. We do not offer subscriptions, automatic reordering, or recurring billing.
Charges and order confirmation
We do not add an undisclosed shipping threshold or separate standard-delivery charge for eligible orders to the contiguous 48 U.S. states. Any exceptional shipping or customization cost must be included in a written quotation and accepted before payment or shipment.
Contact Tianguang Light
Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225
Support hours: daily, 9:00 a.m.–midnight China Standard Time (UTC+8). Our team will reply after reviewing your message.
U.S. shipping and custom timing
Standard, non-custom orders: approximately 7 calendar days to prepare, then 21–30 calendar days in transit. Allow approximately 28–37 calendar days total from order confirmation.
Oversized, non-custom orders requiring curbside freight: approximately 7 calendar days to prepare and 45 calendar days in transit, or approximately 52 calendar days total.
For custom production time and the delivery schedule, contact customer service. Our team will reply after reviewing your message and discuss the details with you.
Free shipping to eligible addresses in the contiguous 48 U.S. states, with no minimum purchase. Export and U.S. import customs clearance, import duties, and import taxes are included. Applicable U.S. sales tax is shown separately at checkout.
Curbside freight is delivered to a safe, accessible outdoor ground-level point. Indoor delivery, stairs, unpacking, installation, and packaging removal are not included. Access and unloading arrangements are confirmed for the shipment; appointments and signatures depend on the booked service. See the Shipping Policy for delivery-area restrictions and full details.
Shop with clarity
Free U.S. standard delivery
Contiguous 48 states, no minimum. Standard: 28–37 days total. Oversized curbside freight: about 52 days total. Custom timing is confirmed separately. Customs clearance, import duties and taxes included; applicable sales tax at checkout.
Shipping details30-day return support
Written authorization is required. There is no restocking fee; preference-return postage is the customer’s responsibility.
Return details2-year limited warranty
Covers eligible manufacturing defects under normal residential use for 2 years from delivery. Contact us with your order and photos for support.
Warranty details · ContactOperated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED, a Hong Kong-registered trading company · BRC No. 80039146-000-03-26-4
Orders ship from Zhongshan, Guangdong, China. The Hong Kong registered office is not the shipping origin or a return address.