Shipping Policy

• Free standard deliveryContiguous 48 U.S. states
• 14–21 business daysStandard non-custom orders
• Custom timing variesContact us before ordering
• Door-to-door routeStandard customs coordination included

Last updated: July 27, 2026. This Shipping Policy is issued by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), the operator of Tianguang Light and https://tianguanglight.com, and forms part of the terms governing orders placed through this website. It explains the applicable delivery area, preparation and transit estimates, shipping costs, customs handling, and order-specific exceptions.

Who sells on this website

Tianguang Light is operated by TIANGUANG CROSS-BORDER E-COMMERCE LIMITED (天光跨境電子商務有限公司), Business Registration Certificate No. 80039146-000-03-26-4. The Hong Kong company is the registered trading and contracting entity for this store.

Hong Kong registered business address

Unit 98 of Factory A, 1/F, Union Hing Yip Factory Building, No. 20 Hing Yip Street, Kwun Tong, Hong Kong. This is not a warehouse, shipping origin, or return address.

Guangdong operations and shipping coordination

Customer support, product sourcing, quality checks, customization communication, packing, shipping coordination, and approved return handling are managed through our Guangdong operations office: Room 595, Hongyu Youth Apartment, Lighting Four Seasons Plaza, Guzhen Town, Zhongshan, Guangdong, China.

Estimated total delivery: 14–21 business days

Estimated total delivery for standard, non-customized products is 14–21 business days, including preparation and transportation.

Custom and made-to-order timing

Production and delivery timing for custom and made-to-order products varies by product, specifications, size, materials, and delivery requirements. Please contact customer service before ordering to confirm the estimated production and delivery schedule in writing.

Made-to-order cancellation terms apply. A cancellation request submitted after specification approval or production has started is subject to review and is not guaranteed; documented work, materials, payment-processing costs, or other non-recoverable costs already incurred may affect the refundable amount where permitted by law. This does not limit remedies for a verified defect, shipping damage, or an incorrect item. If an existing product is temporarily unavailable but can still be ordered, it must be identified as backordered and shown with an estimated availability date before purchase.

If your project has a fixed installation deadline, contact us before checkout so we can confirm in writing whether the item and shipping route fit your schedule. A 35% deposit of the confirmed custom-order total begins approved custom production, and the remaining balance is due before shipment.

U.S. standard delivery

For eligible orders shipped by our default route to the contiguous 48 U.S. states, standard door-to-door delivery is included with no minimum purchase amount. The 14–21-business-day estimate is the total expected time for standard, non-customized orders.

Free shipping with customs clearance and import duties included (DDP)

Eligible standard orders to the contiguous 48 U.S. states receive free shipping on a Delivered Duty Paid (DDP) basis. Tianguang Light arranges export customs clearance and U.S. import customs clearance and pays the applicable import duties and import taxes for this standard service. Customers will not be asked to pay a separate customs-broker fee, import duty, or import tax when the order is delivered.

Applicable U.S. state or local sales tax is separate from import duties and is calculated and displayed during checkout when required by law.

Exceptions and written confirmation

Alaska, Hawaii, U.S. territories, remote areas, islands, military addresses, freight-only destinations, non-U.S. orders, special delivery services, expedited air freight, storage, re-delivery, or unusual clearance requirements may need a separate written quote or written confirmation before payment or shipment. We will not add a surprise special shipping charge without confirming it with you first.

Tracking, address accuracy, and delivery support

When tracking or delivery appointment information is available, we provide it by email or through Shopify. Large, oversized, or fragile lighting orders may require carrier coordination, a delivery appointment, signature, freight handoff, or local-carrier coordination. Customers are responsible for providing an accurate delivery address, reachable phone number, and safe delivery access.

Weekends, public holidays, severe weather, remote-area delivery, address verification, oversized-freight appointments, customs inspections, and carrier disruptions may affect the delivery date. If a known exception applies, we will contact you.

Freight / LTL and curbside delivery

Standard Freight Shipping includes Curbside Delivery with Liftgate Service (unloading to ground level at your driveway/curb). Freight drivers are not authorized to carry items into your residence.

Oversized chandelier configurations, large floor lamps, and other bulky or fragile products may require Freight/LTL truck delivery. The carrier may contact you to schedule a delivery appointment. You are responsible for providing safe truck access and arranging the people or equipment needed to move the shipment from the curb or driveway into the residence. Inside delivery, white-glove service, stairs, storage, re-delivery, and other non-standard services are not included unless quoted and accepted in writing before payment or shipment.

Sales tax and no hidden checkout fees

Product prices shown on the website do not include applicable state or local sales tax unless the checkout expressly states otherwise. Shopify calculates and displays any sales tax required for the delivery address during checkout. We do not add a handling fee or packaging fee at the final checkout step. Any optional expedited shipping, special freight service, remote-area surcharge, storage, re-delivery, or other exceptional charge must be disclosed and accepted in writing before payment or shipment. The total displayed immediately before order submission is the amount charged by this store, excluding any separate currency-conversion or card-issuer fee imposed by the customer’s payment provider.

Damage or delivery issues

Please report visible shipping damage within 48 hours so we can act quickly. Include the order number and clear photos or video of the product, packaging, shipping label, and damage. This reporting request does not shorten the 30-day return-request window in our Return and Refund Policy.

Customer support

Email: support@tianguanglight.com
WhatsApp / phone: +86 178 8690 2225

Business hours: Monday to Friday, 9:00 AM–6:00 PM China Time (GMT+8). We normally reply within 1–2 business days.